Procedural Justice and Self Governance on Twitter

Online platforms are increasingly being held to account for the content that their users post. Regulation of has long been a secondary concern platforms, but more recently as focus on governance, they have typically drawn regulatory model from offline legal frameworks built around sanctioning and punishment rule violators. This study approaches these problems using an alternative approach, also scholarship, is based upon motivating voluntary following by emphasizing fairness platform rules justice processes used communicate moderation decisions. Using survey (n=10,487) sent violators Twitter paired with analysis participants’ behaviors, this looks at relationship between people’s judgments procedural enforcement action likelihood reoffending in future. We find those who felt fairly treated during were less likely recidivate (beta = -.05, p < .001). This, along study’s other findings, indicates opportunity put stronger experience systems potential pathway reducing recidivism.